We’ve heard all the horror stories.
In many cases, Bill isn’t the first contractor his customers reached out to. But he is the first one who actually picked up the phone.
Our clients have told us all about the contractors who promise to come out for an estimate – and then never show up. Sometimes they’ll go to all the trouble of taking measurements and determining the scope of work, but then take forever to provide a written estimate. At best, they’ll come up with some lame excuse (or many); at worst, they just vanish, never to be heard from again.
We know all about the guys who are disorganized, sloppy, and unprofessional. The ones who make a mess of your house – even the parts where work isn’t being done – and don’t clean up after themselves when they’re finished.
And – worst of all – we’re very familiar with the poor craftsmanship and unpresentable work that’s often left behind. A little too familiar, really, because we spend a lot of time finishing the jobs they started. Sometimes it’s little: a window that looks different than the others. Sometimes it’s big: a deck that’s at serious risk of collapsing. Sometimes it’s something you’d never notice on your own: oh, it turns out that they just painted over the wood rot instead of reinforcing it.
You can’t help but wonder if you’re doing something wrong. Are you just looking in the wrong places? Is it outlandish to believe that there’s no excuse for poor communication? Is it too much to feel confident that the work won’t fall apart one month, or six months, or a year after it’s finished?
Wouldn’t it be nice to know a contractor who always returns your phone calls and emails? Do you pine for the warm, creamy texture of an actual estimate in your hands? Are you holding out for someone who will treat you and your home with respect? Or are you, perhaps, just tired of stepping on leftover nails in the backyard?
“A one-line customer testimonial would be extremely valuable here.”
You need someone who knows what it takes to run a business and do the job right.
For the past 35 years, Bill Lovelace has built his business on treating his customers with respect. We don’t leave customers hanging. We don’t leave a mess. And we don’t disappear, even when the job’s finished. We make sure our work stays done.
We specialize in the weird jobs.
Of course, we wouldn’t have stayed in business for 35 years if “actually picks up the phone” was the only thing we had to say about ourselves.
Have you ever had a job so odd, so complex, that you couldn’t find anyone up to the task? One where even the specialists said, “Nope, we can’t do it!”?
Bill doesn’t pigeonhole himself as, say, a “roofer” or a “drywall guy.” He’s the guy to call when your task involves a little bit of everything – when a specialist would throw up his hands and say, “I don’t know anything about [insert area of expertise here]!”
What if your front door is a custom-designed, irreplaceable work of art, and you need to move it from one house to another? What if the plumbing in your house is so unusual that you can’t find a single plumber who knows how to work with it? What if the typical, stock bathroom remodel just won’t suit a retirement home, where the risk of slipping and falling is very real? What if your asphalt driveway has grown tiresome, but you can’t find anyone who can do stamped concrete?
That’s what we’re all about. If there’s a problem we haven’t been able to figure out – well, we can’t remember it.
This is where we could use a few more one-line testimonials.